General Policies

Posted rates are applied to direct bookings only made via our website or telephone. Additional fees and charges may apply. Non-refundable rates receive a 5% discount at the time of booking. Weekend restrictions of 2 night minimum are applied to most weekends throughout the year at our discretion.

A valid photo ID is required for all bookings.

Communication: We can be reached on +44 07551 203230. The line is not available outside of business hours, but please leave a message. The same number is used for WhatsApp. Please note, we will not respond to an international ring or SMS text - we will only send a WhatsApp message.

Most rooms have maximum occupancy of 2 persons. Deluxe room has occupancy of 3 people. The Summertime Apartment has 2 rooms and allows 2 people maximum occupancy in each.

We are a quiet house, and a quiet neighbourhood. We do not allow parties or visitors on premises without our expressed permission. The common areas of the house are locked away during the night hours and when our team members are not present. Please respect our neighbours and keep the noise to a minimum at all hours.

Arrival time: 15.30 to 18.30. Please notify us of arrivals after 16.00 for self-check in guidance. Earlier arrivals or luggage drop off can be arranged, please contact us.

Check out time is 10.30. Late check-out can be arranged for an additional fee of £25, extending to 12-Midday.

We are a non-smoking facility, including all rooms, corridors and back courtyard. This applies to all cigarettes, cigars, e-cigarettes and vaping of any sort. We reserve the right to charge £200 from the card held on file for cleaning and deodorising service in case of smoking.

We are spread over 5 levels with a central staircase, without a lift. We do not have rooms on the Ground Floor, so unfortunately no push-chair accessibility can be provided. Your room may be on one of the upper levels which will require luggage carrying. Assistance with luggage is not guaranteed at all times.

Children and infants are welcome with an accompanying adult only.

No children are to be left unattended in our facility at any time. No visiting child-minders are allowed to visit during your absence.

Any breakfast, refreshments, and any items whether for sale or complementary are not a part of the booking fee and are never included in the room rate or any rate plan. All food items offered are subject to seasonal and unpredicted interruptions, with explanations and warnings made in due course. Hill House management do not consider, label, promote, advertise or describe Hill House as a Bed & Breakfast, irrespective of meals served or accommodation style similarities to any present or past establishments associated to the locale or past property ownership format.

Left behind and forgotten items policy: due to logistical difficulties and lack of resources, from Autumn 2024 the following policy applies:
All items left behind will be donated in about 1 week time after finding. We will not contact the guests because often we can’t be certain who has left the items and because we don’t have the resources for such endeavours. You are welcome to collect the items after check-out by contacting us, provided they have not been donated.
If you need us to post the items to you, the following firm policy applies: A payment of £100 will be required for us to allocate time and packing materials, in addition to the postage, which is £12 for domestic, and £25 for international. No insurance is provided with this - only whatever is covered by the 1st Class Royal Mail. This is a pre-payment. Additional postage may be required. The £100 you pay for the inconvenience will be fully donated to a charity cause of our choice, currently supporting Ukrainian children affected by the war, as well as Ukrainian Armed Forces, in equal measures. We make no exceptions to this policy regardless of the item’s sentimental of material value. We will not post mobile phones or any devices containing batteries at all, no matter the cost or destination.

Car parking: subject to availability, in a week prior to arrival, we can arrange a Bath Central Zone parking for your plate number (Permit sign C or Central). The fee for this service is £20/24hr parked, and the time allocated to such permits runs from 12 noon to 12 noon of the following day. Please pre-pay your parking with your direct booking and send us your plate number to hillhouse@wessexboutique.co.uk with your booking name and dates, or WhatsApp to our number. We will refund your parking charge if the permit is unavailable as they are on a first-come basis. We can also provide you with an hourly parking in Central Zone, based on hourly restrictions on the given signs, at a rate of £1 per hour - please text or WhatsApp our main number for this service.

For a map of Bath Central Zone parking, please follow this link: https://www.bathnes.gov.uk/webforms/maps/?center=51.38410126749423,-2.3700428009033208&zoom=13&map=highwaysandtravel&base=Ordnance%20Survey&categories=highwaysandtravel_parking&wfslayers=mlyr-880125

Please use MiPermit app on your mobile to pay/setup your parking anywhere in Bath.

Payment Policies

Payment for the room is due in full at 7 days before arrival.

We accept Amex, Visa and MasterCard only, and our rates include VAT.

The credit card will be held on-file during your stay and additional charges may be applied to it as stated in our terms and conditions.

A receipt for the charges incurred during your stay will be provided to you via email.

We accept cash only at the time of booking, and there can not be a hold placed on room prior to payment.

Any gratuity to staff or proprietors are at your discretion only.

Items and food stuffs available for purchase are paid for via separate transactions.

Declined payments are voiding your bookings and purchases. We do not extend credit for any services or products.

Cancellation Policies

All cancellations apply only to Standard rate bookings made via our website or telephone.

If a guest wishes to cancel, they should contact hillhouse@wessexboutique.co.uk for notification. A cancellation made within 168 or more hours prior to arrival (7 full calendar days) will be refunded.

Cancellation policies for the booking agents may vary and should be reviewed by the Guest prior to booking with these agents.

If there is a change to booking is made within the cancellation period, the new booking is treated as not having incurred any extra cancellable period, from the time of change.